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MyTreki uses GPS technology to determine your pet’s location and mobile networks to transmit the location data to the MyTreki app. The tracker primarily uses LTE and automatically switches to 2G if LTE is unavailable and 2G coverage is available.
MyTreki is specifically designed for tracking pets. It uses GPS together with mobile network connectivity to determine and transmit your pet’s location. Bluetooth-based trackers such as AirTag depend on nearby compatible devices to update their location. MyTreki can transmit location information wherever the required GPS and supported mobile network coverage are available.
Yes. The MyTreki GPS tracker has an IP67 water and dust resistance rating, making it suitable for everyday outdoor use, including rain and wet conditions. The IP67 rating means the tracker is fully protected against dust and can withstand temporary immersion in water up to 1 meter deep for up to 30 minutes. However, it is not designed for prolonged submersion or swimming.
The LED lights show the current status of your MyTreki tracker:
If the blue and yellow lights continue flashing, move the tracker to an open area with a better signal and wait approximately 2 minutes.
MyTreki works in Slovenia and these countries:
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Yes. You can add multiple MyTreki GPS trackers to your account and create an individual profile for each pet. This allows you to conveniently manage and track multiple pets from the same app.
Yes. MyTreki allows you to review your pet’s previous locations and activity. Up to 2 days of history are included, with the option to upgrade if you would like access to a longer history period.
Yes. However, GPS signals are naturally weaker inside buildings. For indoor use, we recommend connecting your tracker to a trusted 2.4 GHz Wi-Fi network whenever possible.
Live Tracking may be temporarily unavailable if the tracker has a weak or unavailable GPS signal, the battery is empty, or the tracker is switched off. Please also make sure that your phone has an active internet connection.
Location updates may be delayed if the tracker has a weak GPS signal, limited mobile network coverage, an empty battery, or is switched off. Updates may also not be visible if your phone does not have an active internet connection. As soon as the required connections are restored, the latest available location information will be displayed in the MyTreki app.
MyTreki is not limited by a fixed Bluetooth range. As long as the tracker has the required GPS connection, and your phone has an internet connection, you can check your pet’s location through the MyTreki app.
MyTreki can work abroad wherever supported mobile network coverage is available. The exact countries and networks supported depend on MyTreki’s mobile connectivity coverage.
Yes, tracker has SIM card with roaming, which means its not limited to the local network providers.
No, the tracker is modified only on chosen IoT sim card, which is available all over the world, depending of the chosen subscription.
GPS signals can be weaker indoors or in locations with limited visibility of the sky.
For indoor use, we recommend connecting the tracker to a trusted Wi-Fi network. When outdoors, move to a more open area and allow the tracker a moment to establish a GPS connection.
Your tracker may appear offline if it is switched off, the battery is empty, or there is temporarily no mobile network connection. Once the tracker is powered on and reconnects to the network, its status and location will update automatically.
Press and hold the tracker button for 3 seconds to switch it on. Allow up to 1 minute for the tracker to establish a connection. Press the button briefly and check whether the green indicator light appears. Then open Live Tracking in the MyTreki app and verify that the tracker’s current location is displayed correctly.
MyTreki primarily uses LTE to transmit location data. If LTE coverage is unavailable, the tracker automatically switches to 2G where supported. If neither network is available, location updates cannot be transmitted until a mobile connection is restored. For indoor use, Wi-Fi is recommended, as GPS reception for IoT devices can be significantly weaker inside buildings.
No, you can track as well in web portal, where you can login.
In Slovenian, German, English.
Safe Zones allow you to define specific areas where your pet is normally allowed to be, such as your home or park. If your pet leaves a defined Safe Zone while wearing the tracker, MyTreki can send you a notification so you can react quickly.
Safe Zones allow you to define specific areas where your pet is normally allowed to be, such as your home or park. If your pet leaves a defined Safe Zone while wearing the tracker, MyTreki can send you a notification so you can react quickly.
MyTreki has an integrated SIM card that uses mobile networks to transmit your pet’s location to the app. The subscription covers the connectivity required for GPS tracking and other connected MyTreki features. You can choose between a 1-month, 1-year, or 2-year subscription, depending on what suits you best.
Yes. You can cancel your subscription up to 48 hours before the end of your current subscription period. After cancellation, your subscription will remain active until the end of the period you have already paid for.
Still have questions?
If you didn’t find what you were looking for in our FAQs, send us a message and we’ll be happy to help.
Our support team will get back to you within 12 hours.
Our support team is available in Slovenian, German and English.
Thank you for being part of the MyTreki community.
